Terms & Conditions
GoodGuys Concierge Moving & Storage Terms & Conditions
Last Updated: February 24, 2026
These Terms & Conditions (“Terms”) govern your use of the GoodGuys Concierge Moving & Storage (“GoodGuys,” “we,” “our,” or “us”) website and services. By requesting a quote, booking services, or using our website, you agree to these Terms.
Services Provided
We may collect the following categories of personal information:
Contact Information
Name, phone number, email address, and physical address.
Service Information
GoodGuys provides residential and commercial moving, packing, storage, delivery, and related logistics services. Services may include:
Local moving
Interstate moving (where applicable)
Packing and unpacking services
Storage solutions
Specialty item transport
All services are subject to availability, scheduling, and written confirmation.
We use personal information to:
Provide and manage moving, storage, and delivery services
Process quotes, bookings, payments, and scheduling
Send appointment reminders and service updates
Respond to inquiries and customer support requests
Improve our website, operations, and customer experience
Send promotional communications (if you opt in)
Comply with legal obligations and enforce our agreements
Estimates & Pricing
Non-Binding Estimates
Unless otherwise stated in writing, estimates provided are non-binding and based on the information you supply regarding:
Inventory size
Access conditions
Distance
Special handling requirements
Final charges may vary if actual conditions differ from those disclosed at the time of estimate.
Additional Charges May Apply For:
Long carries
Stair carries
Elevator delays
Shuttle services
Bulky or specialty items
Additional packing materials
Waiting time outside of scheduled service windows
Customers are responsible for providing accurate and complete move details.
Customer Responsibilities
Customers agree to:
Provide accurate inventory and access information
Ensure safe and legal access to pickup and delivery locations
Secure parking permits if required
Disclose high-value or specialty items in advance
Be present (or designate an authorized adult representative) during service
Customers must remove personal valuables including:
Cash
Jewelry
Important documents
Prescription medications
Irreplaceable sentimental items
GoodGuys is not responsible for items left in drawers, safes, or personal containers not disclosed.
Prohibited Items
We will not transport:
Hazardous materials
Flammable or explosive items
Firearms or ammunition
Illegal substances
Perishable goods (unless otherwise agreed in writing)
Undisclosed prohibited items may result in service refusal.
Valuation & Liability
Moving services are subject to valuation coverage options as required by applicable federal and state regulations.
Unless additional valuation coverage is purchased:
Liability may be limited to a released value rate (e.g., $0.60 per pound per article for interstate shipments, as applicable under federal law).
Full valuation coverage options may be available at additional cost and must be selected prior to service.
Claims for loss or damage must be submitted in writing within the timeframe stated in your service agreement and applicable regulations.
Storage Terms (If Applicable)
If goods are placed into storage:
Storage fees will apply as outlined in your agreement
Continued non-payment may result in lien rights as permitted by law
Access to stored goods may require advance scheduling
Delays & Force Majeure
GoodGuys is not liable for delays caused by circumstances beyond our reasonable control, including:
Weather
Traffic
Road closures
Mechanical issues
Government actions
Natural disasters
We will make reasonable efforts to mitigate delays.
Website Use
All website content, including branding, text, graphics, and logos, is the property of GoodGuys Concierge Moving & Storage.
You agree not to:
Copy, distribute, or reproduce website content without permission
Use the website for unlawful purposes
Attempt to gain unauthorized access to systems
SMS/Text Messaging Communication (GoodGuys SMS Updates)
Program Description: GoodGuys Concierge Moving & Storage uses SMS to send customers important operational updates, moving quotes, appointment reminders, and service notifications related to their move.
You can cancel the SMS service at any time. Just text "STOP" to the number you received messages from. After you send "STOP," we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@goodguysserve.com or (478) 466-3489.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your requested services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: www.goodguysserve.com/privacy-policy
Dispute Resolution
Any disputes arising from services shall first be addressed through good-faith negotiation.
If unresolved, disputes may be subject to:
Binding arbitration
Applicable state or federal regulations governing household goods carriers
Governing law shall be the State of Georgia, unless federal law preempts.
Limitation of Liability
To the fullest extent permitted by law:
GoodGuys shall not be liable for indirect, incidental, special, or consequential damages
Liability shall not exceed the amount paid for the specific service at issue
Nothing in these Terms limits rights provided under applicable consumer protection laws.
Modifications to Terms
We may update these Terms from time to time. The latest version will be posted on our website with the updated effective date.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
GoodGuys Concierge Moving & Storage
1285 Collier Rd NW Atlanta, GA 30318
info@goodguysserve.com
(478) 466-3489