Privacy Policy
GoodGuys Concierge Moving & Storage Privacy Policy
Last Updated: February 24, 2026
GoodGuys Concierge Moving & Storage (“GoodGuys,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, book services, communicate with us, or opt in to receive SMS communications.
Information We Collect
We may collect the following categories of personal information:
Contact Information
Name, phone number, email address, and physical address.
Service Information
Move details, inventory lists, storage requirements, scheduling preferences, and delivery instructions.
Payment Information
Billing address and payment details. Payment information is processed securely by third-party payment processors and is not stored directly on our servers.
Communications
Records of phone calls, emails, SMS messages, web form submissions, and customer service communications.
Website Usage Data
IP address, browser type, device information, referring pages, and browsing behavior collected through cookies and analytics tools (such as Google Analytics).
How We Use Personal Information
We use personal information to:
Provide and manage moving, storage, and delivery services
Process quotes, bookings, payments, and scheduling
Send appointment reminders and service updates
Respond to inquiries and customer support requests
Improve our website, operations, and customer experience
Send promotional communications (if you opt in)
Comply with legal obligations and enforce our agreements
How We Share Personal Information
We may share personal information with:
Service Providers
Third-party vendors who assist in operating our business, including CRM platforms (such as SmartMoving), payment processors, dispatch software, marketing platforms, and SMS delivery providers. These providers are contractually obligated to safeguard your information and may use it only to perform services on our behalf.
Legal Requirements
When required to comply with applicable laws, court orders, or governmental requests, or to protect our legal rights.
We do not sell or rent your personal information.
SMS opt-in data and consent records are not sold, rented, or shared with third parties or affiliates for marketing purposes.
SMS Communications & Consent
By providing your mobile phone number through our website, estimate request form, service agreement, or other communication channel and affirmatively opting in (such as by checking an unchecked consent box), you consent to receive SMS text messages from GoodGuys Concierge Moving & Storage.
These messages may include:
Appointment confirmations
Scheduling updates
Service notifications
Billing notifications
Customer service responses
Occasional promotional offers
Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase.
You may opt out at any time by replying “STOP.”
For assistance, reply “HELP” or contact us at:
info@goodguysmoving.com
(478) 466-3489
Data Retention
We retain personal information only for as long as necessary to:
Provide requested services
Comply with legal and regulatory obligations
Resolve disputes
Enforce agreements
SMS consent records are retained as required under applicable telecommunications and consumer protection regulations.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.
Your Privacy Rights
The right to know what personal information we collect and how it is used
The right to request deletion of your personal information
The right to request correction of inaccurate information
The right to opt out of certain data uses
To exercise these rights, please contact us at info@goodguysmoving.com.
We will respond in accordance with applicable law.
Cookies & Tracking Technologies
We may use cookies, analytics tools, and similar technologies to enhance website functionality and understand visitor behavior. You can adjust your browser settings to refuse cookies; however, some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
GoodGuys Concierge Moving & Storage
1285 Collier Rd NW Atlanta, GA 30318
info@goodguysmoving.com
(478) 466-3489